BringMeBoxes.com · Customer Information

Delivery & Return Policy

Clear information about local delivery, delivery scheduling, returns, exchanges, and refunds. Everything you need to know before placing an order.

Delivery Terms ↓ Returns & Refunds ↓

01 / LOCAL DELIVERYFlorida DeliveryFree on qualifying local orders

02 / SCHEDULINGDelivery WindowsSelect from available checkout dates

03 / RETURNS30-Day ReturnsUnused items with a receipt

04 / REFUNDS1–3 Business DaysRefund processing after approval

Ordering & fulfillment

Delivery Policy

Our Local Delivery Areas

BringMeBoxes.com delivers packaging supplies to eligible service areas in and around Jacksonville, Orlando, Tampa, and Miami, Florida. Free delivery is available on qualifying orders that meet the minimum for your local delivery zone. Any applicable minimum or delivery fee is shown when you check your ZIP code and at checkout.

Delivery Dates & Times

You may choose from the available delivery dates and arrival windows at checkout. Dates and time windows are subject to change based on availability. We provide a delivery window and cannot guarantee an exact arrival time.

Where We Leave Your Order

We will leave your items at your front door unless you provide other delivery instructions. This applies to deliveries to homes, apartments, and businesses, where access is available.

Gate Codes & Special Instructions

Please provide gate codes, door codes, building access details, and any special instructions in the Order Notes section at checkout so our driver can complete your delivery.

Important: Inaccessible Delivery Locations

If we cannot access a gate, entrance, building, or subdivision, your order will be cancelled and refunded on the scheduled delivery day. You will need to place a new order and select another available delivery date at checkout.

Returns, exchanges & refunds

Return Policy

We strive to provide quality packaging products. If you need to return an item, we accept eligible returns within 30 days from the date you received your order, subject to these requirements.

30-day limit. We do not accept returns after 30 days.
Original condition. Products must be unused, unaltered, free from damage, and in the same condition in which you received them.
Proof of purchase. Please provide your receipt when making a return.
Where to return. Eligible items can be brought to any of our physical retail locations.

35%

Restocking Fee on Returns Over $200

Returns totaling more than $200 are subject to a 35% restocking fee.

How Returns & Refunds Work

Returning Items & Exchanges

We do not provide standard return pickups. An exception may be made when exchanging for an item of equal or greater value while placing a new BringMeBoxes.com order for delivery or in-store pickup. The return or swap can be coordinated with that new order.

Return Shipping & Delivery Costs

Customers are responsible for any costs to return products, including postage, UPS, FedEx, and freight on orders shipped outside our local delivery zones. Original shipping and delivery charges are non-refundable.

Refund Approval & Processing

Once a return is approved, we will process the refund within 1–3 business days. Refunds are subject to any applicable restocking fee.

Credit Card Refunds

If you paid by credit card, please allow additional time for your card provider or bank to post the refund to your account after we process it.